Contact us | Our Full Contact Details & Ways To Get In Touch.

Customer service… that doesn’t suck!

Whatever your reason for needing to get in touch, we are here to help.

Our friendly customer service staff will be happy to advise or deal with any issues you might have.

Option 1 – Open an AI Chat

That’s right AI! Don’t be scared… most questions can be answered by our really helpful AI-powered chatbot.

Give it a try and if it can’t help, just keep scrolling for more ways to contact us : )

Need to return something?

Start a return

FAQs

Below are some of the most common questions we get asked. If these still do not answer your question, please get in touch with us directly using one of the methods below.

Questions about your order

Can I change/update my order?

Generally, once an order is placed, we cannot change it; you would need to contact us to cancel the order and place a new one.

If the order has already shipped, then it cannot be changed.

If your order has not been shipped and the address contains an error or is not a valid delivery address, contact us ASAP.n content

Can I cancel my order?

Generally, yes, but this is not a guarantee, as your order may have progressed too far within the system to stop it or may have already been dispatched. Please contact us ASAP if you need to cancel an order.

Questions about shipping

When will my order be dispatched?

Orders placed before 3 pm GMT on a weekday are usually shipped the same day.

An order placed on a weekend or public holiday will be shipped on the next business day.

My order has not been delivered.

The first thing to do is to check your tracking; this should tell you where your order is on its journey.

If your order is late or you think there is a problem with your order, we can investigate further.

You can find out more information about courier transit times here: https://www.supereight.net/shipping/

How do I find my tracking details?

When an order is successfully completed you will automatically be sent an order confirmation email with your order details. If you have not received this email, there are a number of possible reasons.

For example, there is a typo in your email address or you may use an email provider with aggressive spam settings (Gmail and Hotmail).

The first thing to do is check your spam folder. If it is not there, we can investigate further so please get in touch.

How long will it take to receive my order?

The transit time for orders can vary based on the courier you chose when you placed your order.

Generally, our UK services take 2-5 business days for standard service and 1-2 business days for express services. You can find out more detailed information here:

Shipping

Questions about returns

How do I start a return?

Our returns process is really simple. Just click on this link and follow the instructions.

https://www.supereight.net/returns-and-refunds/

How much do returns cost?

Returns cost £2.50 for InPost and £3.00 for Royal Mail. This will be deducted from your refund.

Can I exchange an item?

We do not offer direct exchanges. If you wish to change an item for a different size, please return the item(s) for a refund and purchase the required size/product.

You can do that here: https://www.supereight.net/returns-and-refunds/

How long will it take to get my refund?

Once we have received your return, we aim to process it within 5 business days; however, please allow longer during busy periods like Christmas.

Note: Please allow up to 7 working days for your bank to process your refund; in most cases, this should not take longer than 48 hours.

Option 2 – Contact Forms

This is the best way to contact our helpful customer service staff, because your query goes into our ticket system and gives them all the info they need to fix your problem quickly.

We aim to respond to all queries within 24 hours, Monday to Friday.

Delivery Problems?

Have an issue with your delivery or tracking a parcel? Don’t worry, it happens.

Please complete this form and we’ll get you sorted!