COVID-19 UPDATE:
All orders are currently shipping as normal, with couriers implementing contactless deliveries.
Some handling/shipping times may be be slightly longer than normal due to safety measures in place to protect staff.
UK Shipping
Orders placed before 3pm weekdays will ship the same day.
Any orders placed on after 3pm Fridays, on weekends or bank holiday’s will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
(ALL UK SERVICES ARE TRACKED)
| HERMES STANDARD DELIVERY |
|---|
| FREE |
| ANY ORDER VALUE |
| HERMES |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: 3-5 BUSINESS DAYS |
| FULLY TRACKED |
| HERMES NEXT WORKING DAY DELIVERY |
|---|
| £2.99 |
| ANY ORDER VALUE |
| HERMES NEXT WORKING DAY |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: ONE BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| FULLY TRACKED |
| YODEL NEXT WORKING DAY DELIVERY |
|---|
| £3.99 |
| ANY ORDER VALUE |
| YODEL 24 |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: ONE BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| FULLY TRACKED |
| DPD NEXT WORKING DAY DELIVERY |
|---|
| £4.99 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: ONE DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED WITH IN-FLIGHT UPDATES |
| DHL NEXT WEEK DAY BY 12PM |
|---|
| £5.99 |
| ANY ORDER VALUE |
| DHL Parcels UK |
| ORDER BY 3PM (MON – THU) – SAME DAY DISPATCH |
| TRANSIT: NEXT DAY (EXCLUDES WEEKENDS AND BANK HOLIDAYS) |
| FULLY TRACKED |
| DPD SATURDAY DELIVERY* |
|---|
| £10.00 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3PM (FRIDAY) – SAME DAY DISPATCH |
| TRANSIT: ONE DAY (EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED |
Northern Ireland
| YODEL STANDARD DELIVERY |
|---|
| FREE |
| ANY ORDER VALUE |
| YODEL STANDARD NI |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: UP TO 5 BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| TRACKED |
| YODEL EXPRESS DELIVERY |
|---|
| £3.99 |
| ANY ORDER VALUE |
| YODEL EXPRESS NI |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: UP TO 2 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| FULLY TRACKED |
| DPD TWO DAY DELIVERY |
|---|
| £7.99 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3PM – SAME DAY DISPATCH |
| TRANSIT: TWO BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED WITH IN-FLIGHT UPDATES |
Shipments to the EU temporarily suspended (Updated 25/01/21)
Due to ongoing problems with EU customs at the UK/EU border as a result of Brexit, we have temporarily suspended orders to the EU.
We will update this as soon as services resume.
Please contact us if you have any questions.
International Shipping
(Austria, France, Germany, Italy & Spain)
SHIPMENT TRACKING IS PROVIDED FOR ALL INTERNATIONAL SERVICES
NOTE: Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate the exact rate.
Duties and Taxes
On 01/01/2021 the UK left the EU single market. From that day forth any orders placed from locations outside the UK may incur additional duties and taxes to be paid on arrival in the destination country (if applicable). This will depend on whether the shipment is below the “de minimis” value for your country.
If the delivery address is in Austria, France, Germany, Italy or Spain, we will ship your order on a service that is “Duties Paid”. This means that the VAT tax amount and any fees will be charged at the checkout and you will not need to pay any duties or taxes on delivery.
| COUNTRY | COST | SERVICE |
|---|---|---|
| AUSTRIA (3 DAYS) | £8.99 | DPD |
| FRANCE (2-3 DAYS) | £6.99 | DPD |
| GERMANY (3-4 DAYS) | £4.99 | DPD |
| ITALY (3-4 DAYS) | £9.99 | DPD |
| SPAIN (3-5 DAYS) | £7.99 | DPD |
International Shipping (Rest of world)
SHIPMENT TRACKING IS PROVIDED FOR ALL INTERNATIONAL SERVICES
NOTE: Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate exact rate.
Duties and Taxes
On 01/01/2021 the UK left the EU single market. From that day forth any orders placed from locations outside the UK may incur additional duties and taxes to be paid on arrival in the destination country (if applicable). This will depend on whether the shipment is below the “de minimis” value for your country. For example, if you are in the EU, the shipment value threshold above which duties are payable is €150 and €22 for VAT taxes (from 01/07/2021 the VAT threshold will be €0, above which VAT will be due).
Regarding VAT taxes, if the tax amount is calculated and shown at the checkout then this means your order will ship with the taxes and duties already paid. This is likely to be the case for Germany, France, Italy, Spain and Austria.
However, we advise that you check first with their local customs and excise office before ordering, as the recipient in most cases will be liable for these charges. If you have any questions, please contact us.
Below are the de minimis values for import duties in some of our most popular shipping destinations.
| Country | Duty De Minimis Threshold | Tax De Minimis Threshold (VAT/GST) |
| Australia | AUD 1000 | AUD 1000 |
| Austria | EUR 150 | EUR 22 |
| Belgium | EUR 150 | EUR 22 |
| Canada | CAD 150 | CAD 50 |
| China | CNY 50 (Duty and VAT Payable) | CNY 50 (Duty and VAT Payable) |
| Czech Republic | EUR 150 | EUR 22 |
| Denmark | DKK 1150 | DKK 80 |
| Estonia | EUR 150 | EUR 22 |
| Finland | EUR 150 | EUR 22 |
| France | EUR 150 | EUR 22 |
| Germany | EUR 150 | EUR 22 |
| Greece | EUR 150 | EUR 22 |
| Hong Kong | 0 | 0 |
| Hungary | EUR 150 | EUR 22 |
| Iceland | 0 | 0 |
| India | INR 1000.00 | INR 0.00 |
| Indonesia | USD 3 | 0 |
| Ireland | EUR 150 | EUR 22 |
| Italy | EUR 150 | EUR 22 |
| Japan | JPY 10,000 | JPY 10,000 |
| Latvia | EUR 150 | EUR 22 |
| Lithuania | EUR 150 | EUR 22 |
| Luxembourg | EUR 150 | EUR 22 |
| Malaysia | RM 500 | 0 |
| Mexico | USD 50 | USD 50 |
| Netherlands | EUR 150 | EUR 22 |
| New Zealand | NZD 1000 | NZD 1000 |
| Norway | NOK 350 | NOK 350 |
| Poland | EUR 150 | EUR 22 |
| Portugal | EUR 150 | EUR 22 |
| Russian Federation | EUR 200 | EUR 200 |
| Saudi Arabia | SAR1000.00 | 0 |
| Singapore | SGD 400 | SGD 400 |
| Slovenia | EUR 150 | EUR 22 |
| South Korea | KRW 150,000 | KRW 150,000 |
| Spain | EUR 150 | EUR 22 |
| Sweden | SEK 1500 | SEK 1500 |
| Switzerland | CHF 5 | CHF 5 |
| Taiwan | TWD 2000 | TWD 2000 |
| Thailand | THB 1000 | 0 |
| Turkey | EUR 30 | EUR 30 |
| United Arab Emirates | AED 1000 | AED 1000 |
| United Kingdom | GBP 135 | GBP 15 |
| United States | USD 800 | USD 800 |
| COUNTRY | COST | SERVICE |
|---|---|---|
| AUSTRALIA (3 DAYS) | £29.99 – £44.99 (size dependent) | DHL EXPRESS |
| BELGIUM (2 DAYS) | £5.99 | DPD |
| CANADA (2 DAYS) | £14.99 | DHL EXPRESS |
| CROATIA (5-7 DAYS) | £14.99 | DPD |
| CZECH REP. (3-4 DAYS) | £8.99 | DPD |
| DENMARK (3-4 DAYS) | £8.99 | DPD |
| FINLAND (5-7 DAYS) | £12.99 | DPD |
| GREECE (7-10 DAYS) | £14.00 | DPD |
| HUNGARY (4 DAYS) | £8.99 | DPD |
| HONG KONG (5-7 DAYS) | £24.99 | DHL EXPRESS |
| ICELAND (5-7 DAYS) | £24.99 | DHL EXPRESS |
| JAPAN (5-7 DAYS) | £24.99 | DHL EXPRESS |
| JORDAN (7-10 DAYS) | £24.99 | DHL EXPRESS |
| LUXEMBOURG (2 DAYS) | £5.99 | DPD |
| MEXICO (2-5 DAYS) | £24.99 | DHL EXPRESS |
| NETHERLANDS (2 DAYS) | £5.99 | DPD |
| NEW ZEALAND (4 DAYS) | £24.99 | DHL EXPRESS |
| NORWAY (5-7 DAYS) | £21.99 | DHL EXPRESS |
| POLAND (4 DAYS) | £8.99 | DPD |
| PORTUGAL (4-5 DAYS) | £11.99 | DPD |
| QATAR (5-7 DAYS) | £24.99 | DHL EXPRESS |
| REP. OF IRELAND (5 DAYS OR 2 DAYS)* | £6.50 / £7.99 | HERMES / DPD* |
| SINGAPORE (5-7 DAYS) | £24.99 | DHL EXPRESS |
| SLOVAKIA (3-4 DAYS) | £11.99 | DPD |
| SLOVENIA (4-5 DAYS) | £11.99 | DPD |
| SWEDEN (4-5 DAYS) | £9.99 | DPD |
| SWITZERLAND (5-7 DAYS) | £21.99 | DHL EXPRESS |
| UEA (5-7 DAYS) | £24.99 | DHL EXPRESS |
| USA (2 DAYS) | £19.99 – 39.99 (size dependent) | DHL EXPRESS |
Parts of the UK with longer shipping times
Due to the geographical location of some areas within the United Kingdom shipping transit times may be slighlty longer than quoted in the following areas, as such we cannot guarantee next day delivery: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey, The Isle of White.
Daily cut off for same day dispatch
Please note that we advise that any orders that are placed before 3pm on week days, are usually dispatched the same day, however, this can be affected during busy periods such as Christmas. Any orders placed on weekends or bank holiday’s will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
I have placed my order, what happens next?
Once you have placed your order and payment has been successful, you will receive an email with your order confirmation. We will then process your order as quickly as possible and ship it using the service selected at check out. Once shipped, we will update the status of your order to “complete” and you will receive an email (and text if selected) confirmation that your order has shipped. You can then check further progress of your order by logging into your my account area of our website where you will be able to see all the tracking details for each order placed and see live updates by clicking the “track” button.
Note: If you have not received an order confirmation or shipping confirmation, please check your email spam / junk folder. Email providers like Gmail and Hotmail have quite aggressive spam filters and it is likely that your email will be there.
* Christmas is a busy time of year and we want to make sure you get your order in time for the big day. If you have a coupon code that upgrades you to next day shipping, it is likely that it will be shipped using the a Next Day service. This is a 1 day service, however, this is not “guaranteed” especially when the courier has a lot of volume through their network at busy times of the year. Please contact us before ordering if your order is time sensitive or order using the appropriate guaranteed service.
* We ship UK orders as standard with Hermes (up to) 3 day service, please note however, that while Hermes aim to deliver all parcels within this time frame, they advise to allow “up to 5 working days” for delivery during periods of peak volume.
* Our guaranteed next day by 12pm service is provided for delivery on business days, this does not include Saturday or Sunday. We advise that if you want to order on Friday for Saturday guaranteed delivery you order before 3pm on Friday and select “Saturday Delivery by 12pm” at the checkout. No courier collects shipments from us on Saturday or Sunday, so any orders placed on a guaranteed next day service on a on either day will be shipped on Monday and delivered Tuesday (excluding bank holidays).
* There is a surcharge of £2 to ship skateboard decks to the Republic of Ireland due to their unsual shape and carrier restrictions. Transit time for Hermes is up to 5 working days and 2 days for DPD.
** For international shipping, this involves more complex logistics as your parcel may be handled and delivered by a local network / agent or held at customs if duties are required to be paid. As such, please allow for this on top of our transit times. Please contact us before ordering if you have any questions.
*** If you are out side the EU than you may be liable to pay tax and duties on receipt of the goods into your country. This depends on the tariff per country so please contact us before ordering if you are not sure.