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Shipping

UK Shipping

General Info

  • All UK services are tracked
  • Orders placed before 3 pm weekdays will ship the same day.
  • Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
Evri
EVRI STANDARD DELIVERY (FORMERLY HERMES)
£3.95 ON ORDERS UNDER £40 / FREE ON ORDERS OVER £40
EVRI
ORDER BY 3 PM FOR SAME-DAY DISPATCH
TRANSIT: 3-5 BUSINESS DAYS
FULLY TRACKED
(SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY)
Evri
EVRI EXPRESS DELIVERY (FORMERLY HERMES)
£4.95
EVRI
ORDER BY 3 PM FOR SAME-DAY DISPATCH
TRANSIT: 1-2 BUSINESS DAYS
FULLY TRACKED
(SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY)
Yodel
YODEL XPRESS (CURRENTLY UNAVAILABLE)
£4.95
YODEL 24
ORDER BY 3 PM FOR SAME-DAY DISPATCH
TRANSIT: 1 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY)
FULLY TRACKED
dpd
DPD NEXT WORKING DAY DELIVERY
£6.95 ON ORDERS UNDER £150 / FREE ON ORDERS OVER £150
DPD
ORDER BY 3 PM (MON-THU) FOR SAME-DAY DISPATCH
TRANSIT: 1 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES
dpd
DPD SATURDAY DELIVERY*
£11.95
DPD
ORDER BY 3 PM (FRI) FOR SAME-DAY DISPATCH
TRANSIT: ONE DAY (EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED
Evri
EVRI (FORMERLY HERMES) – ISLE OF MAN
£5.95
EVRI
ORDER BY 3 PM – SAME-DAY DISPATCH
TRANSIT: 3-5 BUSINESS DAYS
FULLY TRACKED
dpd
DPD TWO-DAY (CHANNEL ISLANDS)
£14.95
DPD
ORDER BY 3 PM FOR SAME-DAY DISPATCH
TRANSIT: TWO-DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES

Northern Ireland

General Info

  • All services are tracked
  • Orders placed before 3 pm weekdays will ship the same day.
  • Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
  • Due to the ongoing challenges of Brexit, please allow for delays for goods entering Northern Ireland.
dpd
DPD TWO-DAY DELIVERY
FROM £11.99
DPD
ORDER BY 3 PM – SAME-DAY DISPATCH
TRANSIT: TWO BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES
Evri
EVRI (FORMERLY HERMES)
FROM £7.99
EVRI
ORDER BY 3 PM – SAME-DAY DISPATCH
TRANSIT: 3-5 BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES

International Shipping (Europe)

General Info

  • All services are tracked
  • Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate the exact rate.
  • Orders placed before 3 pm weekdays will ship the same day.
  • Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.

Duties and Taxes – Europe

On 01/01/2021 the UK left the EU single market. From that day forth any orders placed from locations outside the UK may incur additional duties and taxes to be paid on arrival in the destination country (if applicable). This will depend on whether the shipment is below the “de minimis” value for your country. For example, if you are in the EU, the shipment value threshold above which duties are payable is €150 and €0 for VAT taxes.

If you are ordering from the EU then the VAT tax amount on your order will be zero and then you will need to pay the VAT tax when your shipment is imported into your country at the applicable rate. With regards to duties, if your order is below €150 there will be no duties to pay, if your order is over €150 duties will be due by you upon import into your country.

Please note there may also be a brokerage fee to pay.

COUNTRYCOSTSERVICE
FRANCE (3-4 DAYS)From £11.00DPD
GERMANY (3-4 DAYS)From £10.00DPD
ITALY (4-5 DAYS)From £15.00DPD
SPAIN (3-7 DAYS)From £15.00DPD
IRELAND (2-3 DAYS)From £8.00DPD
NETHERLANDS (4-6 DAYS)From £10.00DPD

International Shipping (Rest of world)

General Info

  • All services are tracked
  • Shipping cost is higher for some large items. Please use the shipping calculator on the shopping cart page to calculate the exact rate.
  • Orders placed before 3 pm weekdays will ship the same day.
  • Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
  • Shipping rates are weight-dependent
COUNTRYCOSTSERVICE
AUSTRALIA (3-5 DAYS)Service currently unavailableService currently unavailable
CANADA (3-4 DAYS)£19.99 – 39.99 (size dependent)UPS
JAPAN (2-5 DAYS)£24.99 – £49.99 (size dependent)UPS
NEW ZEALAND (7-10 DAYS)Service currently unavailableService currently unavailable
NORWAY (3-5 DAYS)From £19.99UPS
SWITZERLAND (3-5 DAYS)From £19.99UPS
USA (2-3 DAYS)£24.99 – 49.99 (size dependent)UPS

Duties and Taxes

Rest of the world

  • If you are ordering from any country outside the UK that is not in the EU, any applicable duties and taxes will need to be paid on entry to your country. Please refer to the table below to see what, if any taxes and duties will apply.
  • We advise that you check first with their local customs and excise office before ordering, as the recipient in most cases will be liable for these charges. If you have any questions, please contact us.
  • Below are the de minimis values for import duties in some of our most popular shipping destinations. If your order value is above these values then duties and taxes will need to be paid.
CountryDuty De Minimis ThresholdTax De Minimis Threshold (VAT/GST)
AustraliaAUD 1000AUD 1000
AustriaEUR 150EUR 0
BelgiumEUR 150EUR 0
CanadaCAD 20CAD 20
ChinaCNY 50 (Duty and VAT Payable)CNY 50 (Duty and VAT Payable)
Czech RepublicEUR 150EUR 0
DenmarkDKK 1150DKK 80
EstoniaEUR 150EUR 0
FinlandEUR 150EUR 0
FranceEUR 150EUR 0
GermanyEUR 150EUR 0
GreeceEUR 150EUR 0
Hong Kong00
HungaryEUR 150EUR 0
Iceland00
IndiaINR 1000.00INR 0.00
IndonesiaUSD 30
IrelandEUR 150EUR 0
ItalyEUR 150EUR 0
JapanJPY 10,000JPY 10,000
LatviaEUR 150EUR 0
LithuaniaEUR 150EUR 0
LuxembourgEUR 150EUR 0
MalaysiaRM 5000
MexicoUSD 50USD 50
NetherlandsEUR 150EUR 0
New ZealandNZD 1000NZD 1000
NorwayNOK 350NOK 350
PolandEUR 150EUR 0
PortugalEUR 150EUR 0
Russian FederationEUR 200EUR 200
Saudi ArabiaSAR1000.000
SingaporeSGD 400SGD 400
SloveniaEUR 150EUR 0
South KoreaKRW 150,000KRW 150,000
SpainEUR 150EUR 0
SwedenSEK 1500SEK 0
SwitzerlandCHF 5CHF 5
TaiwanTWD 2000TWD 2000
ThailandTHB 10000
TurkeyEUR 30EUR 30
United Arab EmiratesAED 1000AED 1000
United KingdomGBP 135GBP 15
United StatesUSD 800USD 800

Parts of the UK with longer shipping times

Due to the geographical location of some areas within the United Kingdom shipping transit times may be slightly longer than quoted in the following areas, as such we cannot guarantee next day delivery: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – the Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey, The Isle of White.

Daily cut off for same-day dispatch

Please note that we advise that any orders that are placed before 3pm on weekdays are usually dispatched the same day, however, this can be affected during busy periods such as Christmas. Any orders placed on weekends or bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.

I have placed my order, what happens next?

Once you have placed your order and payment has been successful, you will receive an email with your order confirmation. We will then process your order as quickly as possible and ship it using the service selected at check out. Once shipped, we will update the status of your order to “complete” and you will receive an email (and text if selected) confirmation that your order has shipped.  You can then check further progress of your order by logging into your my account area of our website where you will be able to see all the tracking details for each order placed and see live updates by clicking the “track” button.

Note: If you have not received an order confirmation or shipping confirmation, please check your email spam/junk folder. Email providers like Gmail and Hotmail have quite aggressive spam filters and it is likely that your email will be there.

* Christmas is a busy time of year and we want to make sure you get your order in time for the big day. If you have a coupon code that upgrades you to next-day shipping, it is likely that it will be shipped using the Next Day service. This is a 1-day service, however, this is not “guaranteed” especially when the courier has a lot of volume through their network at busy times of the year. Please contact us before ordering if your order is time-sensitive or order using the appropriate guaranteed service.

** If you are outside the EU then you may be liable to pay tax and duties on receipt of the goods into your country. This depends on the tariff per country so please contact us before ordering if you are not sure.

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