UK Shipping
General Info
- All UK services are tracked
- Orders placed before 3 pm weekdays will ship the same day.
- Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
| EVRI STANDARD DELIVERY (FORMERLY HERMES) |
|---|
| £2.95 ON ORDERS UNDER £30 / FREE ON ORDERS OVER £30 |
| ANY ORDER VALUE |
| HERMES |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: 3-5 BUSINESS DAYS |
| FULLY TRACKED |
| (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| EVRI EXPRESS DELIVERY (FORMERLY HERMES) |
|---|
| £3.95 |
| ANY ORDER VALUE |
| HERMES |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: 1-2 BUSINESS DAYS |
| FULLY TRACKED |
| (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| YODEL XPRESS |
|---|
| £4.95 |
| ANY ORDER VALUE |
| YODEL 24 |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: 1 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY) |
| FULLY TRACKED |
| DPD NEXT WORKING DAY DELIVERY |
|---|
| £6.95 ON ORDERS UNDER £150 / FREE ON ORDERS OVER £150 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: 1 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED WITH IN-FLIGHT UPDATES |
| DPD SATURDAY DELIVERY* |
|---|
| £11.95 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3 PM (MON – THU) – SAME-DAY DISPATCH |
| TRANSIT: ONE DAY (EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED |
| EVRI (FORMERLY HERMES) – ISLE OF MAN |
|---|
| £5.95 |
| ANY ORDER VALUE |
| HERMES |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: 3-5 BUSINESS DAYS |
| FULLY TRACKED |
| DPD TWO-DAY (CHANNEL ISLANDS) |
|---|
| £14.95 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: TWO-DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED WITH IN-FLIGHT UPDATES |
Northern Ireland
General Info
- All services are tracked
- Orders placed before 3 pm weekdays will ship the same day.
- Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
- Due to the ongoing challenges of Brexit, please allow for delays for goods entering Northern Ireland.
| DPD TWO-DAY DELIVERY |
|---|
| FROM £11.99 |
| ANY ORDER VALUE |
| DPD |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: TWO BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED WITH IN-FLIGHT UPDATES |
| EVRI (FORMERLY HERMES) |
|---|
| FROM £7.99 |
| ANY ORDER VALUE |
| EVRI |
| ORDER BY 3 PM – SAME-DAY DISPATCH |
| TRANSIT: 3-5 BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS) |
| FULLY TRACKED WITH IN-FLIGHT UPDATES |
International Shipping (Europe)
General Info
- All services are tracked
- Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate the exact rate.
- Orders placed before 3 pm weekdays will ship the same day.
- Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
Duties and Taxes – Europe
On 01/01/2021 the UK left the EU single market. From that day forth any orders placed from locations outside the UK may incur additional duties and taxes to be paid on arrival in the destination country (if applicable). This will depend on whether the shipment is below the “de minimis” value for your country. For example, if you are in the EU, the shipment value threshold above which duties are payable is €150 and €0 for VAT taxes.
If you are ordering from the EU then the VAT tax amount on your order will be zero and then you will need to pay the VAT tax when your shipment is imported into your country at the applicable rate. With regards to duties, if your order is below €150 there will be no duties to pay, if your order is over €150 duties will be due by you upon import into your country.
| COUNTRY | COST | SERVICE |
|---|---|---|
| AUSTRIA (1-3 DAYS) | From £8.00 | Whistl International |
| FRANCE (2 DAYS) | From £7.50 | Whistl International |
| GERMANY (2 DAYS) | From £6.50 | Whistl International |
| ITALY (3-7 DAYS) | From £8.50 | Whistl International |
| SPAIN (3-7 DAYS) | From £9.00 | Whistl International |
| – | – | – |
| BELGIUM (2-4 DAYS) | From £7.00 | Whistl International |
| DENMARK (2-4 DAYS) | From £7.50 | Whistl International |
| CZECH REPUBLIC (3-5 DAYS) | From £12.00 | Whistl International |
| FINLAND (3-7 DAYS) | From £9.00 | Whistl International |
| IRELAND (2-3 DAYS) | From £11.00 | Whistl International |
| LUXEMBOURG (2-3 DAYS) | From £7.50 | Whistl International |
| NETHERLANDS (2-3 DAYS) | From £7.00 | Whistl International |
| POLAND (3-5 DAYS) | From £10.50 | Whistl International |
| PORTUGAL (3-5 DAYS) | From £8.50 | Whistl International |
| SWEDEN (3-5 DAYS) | From £7.50 | Whistl International |
International Shipping (Rest of world)
General Info
- All services are tracked
- Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate the exact rate.
- Orders placed before 3 pm weekdays will ship the same day.
- Any orders placed after 3 pm Fridays, on weekends or on bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
- Shipping rates are weight dependent
| COUNTRY | COST | SERVICE |
|---|---|---|
| AUSTRALIA (3-5 DAYS) | Service currently unavailable | Service currently unavailable |
| CANADA (3-4 DAYS) | £19.99 – 39.99 (size dependent) | DHL Express |
| ICELAND (3-5 DAYS) | £24.99 – £49.99 (size dependent) | DHL Express |
| JAPAN (2-5 DAYS) | £24.99 – £49.99 (size dependent) | DHL Express |
| MEXICO (3-5 DAYS) | £24.99 – £49.99 (size dependent) | DHL Express |
| NEW ZEALAND (7-10 DAYS) | Service currently unavailable | Service currently unavailable |
| NORWAY (3-5 DAYS) | From £19.99 | DHL Express |
| SWITZERLAND (3-5 DAYS) | From £19.99 | DHL Express |
| USA (2-3 DAYS) | £24.99 – 49.99 (size dependent) | DHL Express |
Duties and Taxes
Rest of the world
- If you are ordering from any country outside the UK that is not in the EU, any applicable duties and taxes will need to be paid on entry to your country. Please refer to the table below to see what, if any taxes and duties will apply.
- We advise that you check first with their local customs and excise office before ordering, as the recipient in most cases will be liable for these charges. If you have any questions, please contact us.
- Below are the de minimis values for import duties in some of our most popular shipping destinations. If your order value is above these values then duties and taxes will need to be paid.
| Country | Duty De Minimis Threshold | Tax De Minimis Threshold (VAT/GST) |
| Australia | AUD 1000 | AUD 1000 |
| Austria | EUR 150 | EUR 0 |
| Belgium | EUR 150 | EUR 0 |
| Canada | CAD 20 | CAD 20 |
| China | CNY 50 (Duty and VAT Payable) | CNY 50 (Duty and VAT Payable) |
| Czech Republic | EUR 150 | EUR 0 |
| Denmark | DKK 1150 | DKK 80 |
| Estonia | EUR 150 | EUR 0 |
| Finland | EUR 150 | EUR 0 |
| France | EUR 150 | EUR 0 |
| Germany | EUR 150 | EUR 0 |
| Greece | EUR 150 | EUR 0 |
| Hong Kong | 0 | 0 |
| Hungary | EUR 150 | EUR 0 |
| Iceland | 0 | 0 |
| India | INR 1000.00 | INR 0.00 |
| Indonesia | USD 3 | 0 |
| Ireland | EUR 150 | EUR 0 |
| Italy | EUR 150 | EUR 0 |
| Japan | JPY 10,000 | JPY 10,000 |
| Latvia | EUR 150 | EUR 0 |
| Lithuania | EUR 150 | EUR 0 |
| Luxembourg | EUR 150 | EUR 0 |
| Malaysia | RM 500 | 0 |
| Mexico | USD 50 | USD 50 |
| Netherlands | EUR 150 | EUR 0 |
| New Zealand | NZD 1000 | NZD 1000 |
| Norway | NOK 350 | NOK 350 |
| Poland | EUR 150 | EUR 0 |
| Portugal | EUR 150 | EUR 0 |
| Russian Federation | EUR 200 | EUR 200 |
| Saudi Arabia | SAR1000.00 | 0 |
| Singapore | SGD 400 | SGD 400 |
| Slovenia | EUR 150 | EUR 0 |
| South Korea | KRW 150,000 | KRW 150,000 |
| Spain | EUR 150 | EUR 0 |
| Sweden | SEK 1500 | SEK 0 |
| Switzerland | CHF 5 | CHF 5 |
| Taiwan | TWD 2000 | TWD 2000 |
| Thailand | THB 1000 | 0 |
| Turkey | EUR 30 | EUR 30 |
| United Arab Emirates | AED 1000 | AED 1000 |
| United Kingdom | GBP 135 | GBP 15 |
| United States | USD 800 | USD 800 |
Parts of the UK with longer shipping times
Due to the geographical location of some areas within the United Kingdom shipping transit times may be slightly longer than quoted in the following areas, as such we cannot guarantee next day delivery: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – the Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey, The Isle of White.
Daily cut off for same-day dispatch
Please note that we advise that any orders that are placed before 3pm on weekdays are usually dispatched the same day, however, this can be affected during busy periods such as Christmas. Any orders placed on weekends or bank holidays will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.
I have placed my order, what happens next?
Once you have placed your order and payment has been successful, you will receive an email with your order confirmation. We will then process your order as quickly as possible and ship it using the service selected at check out. Once shipped, we will update the status of your order to “complete” and you will receive an email (and text if selected) confirmation that your order has shipped. You can then check further progress of your order by logging into your my account area of our website where you will be able to see all the tracking details for each order placed and see live updates by clicking the “track” button.
Note: If you have not received an order confirmation or shipping confirmation, please check your email spam/junk folder. Email providers like Gmail and Hotmail have quite aggressive spam filters and it is likely that your email will be there.
* Christmas is a busy time of year and we want to make sure you get your order in time for the big day. If you have a coupon code that upgrades you to next-day shipping, it is likely that it will be shipped using the Next Day service. This is a 1-day service, however, this is not “guaranteed” especially when the courier has a lot of volume through their network at busy times of the year. Please contact us before ordering if your order is time-sensitive or order using the appropriate guaranteed service.
** If you are outside the EU then you may be liable to pay tax and duties on receipt of the goods into your country. This depends on the tariff per country so please contact us before ordering if you are not sure.
