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Shipping

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Order by 3pm Weekdays for same day dispatch
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Due to the impact of new Covid-19 related restrictions and a large increase in shipment volumes, we are seeing some slight delays in carrier networks due to capacity issues and staff shortages. If your shipment is time-dependent we would highly recommend using a premium service such as DPD or FedEx.

UK Shipping

Orders placed before 3pm weekdays will ship the same day.

Any orders placed on after 3pm Fridays, on weekends or bank holiday’s will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.

(ALL UK SERVICES ARE TRACKED)

hermes
HERMES STANDARD DELIVERY
FREE
ANY ORDER VALUE
HERMES
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: 3-5 BUSINESS DAYS
FULLY TRACKED
hermes
HERMES EXPRESS DELIVERY
£3.99
ANY ORDER VALUE
HERMES
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: 1-2 BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY)
FULLY TRACKED
Yodel
YODEL XPRESS
£4.99
ANY ORDER VALUE
YODEL 24
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: 1 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, NO SUNDAY DELIVERY)
FULLY TRACKED
dpd
DPD NEXT WORKING DAY DELIVERY
£5.99
ANY ORDER VALUE
DPD
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: 1 BUSINESS DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES
Fedex Logo
FEDEX PRIORITY (NEXT WORKING DAY)
£7.99
ANY ORDER VALUE
FEDEX PRIORITY
ORDER BY 3PM (MON – THU) – SAME DAY DISPATCH
TRANSIT: NEXT DAY (EXCLUDES WEEKENDS AND BANK HOLIDAYS)
FULLY TRACKED
dpd
DPD SATURDAY DELIVERY*
£10.00
ANY ORDER VALUE
DPD
ORDER BY 3PM (FRIDAY) – SAME DAY DISPATCH
TRANSIT: ONE DAY (EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED
hermes
HERMES (ISLE OF MAN)
£5.99
ANY ORDER VALUE
HERMES
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: 3-5 BUSINESS DAYS
FULLY TRACKED
dpd
DPD TWO DAY (CHANNEL ISLANDS)
£14.99
ANY ORDER VALUE
DPD
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: TWO DAY (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES

Northern Ireland

dpd
DPD TWO DAY DELIVERY
£7.99
ANY ORDER VALUE
DPD
ORDER BY 3PM – SAME DAY DISPATCH
TRANSIT: TWO BUSINESS DAYS (SATURDAY DELIVERY NOT GUARANTEED, EXCLUDES SUNDAYS AND BANK HOLIDAYS)
FULLY TRACKED WITH IN-FLIGHT UPDATES

Shipments to the EU are reinstated – Updated 13/07/21

We are pleased to announce that we have resumed services to most EU countries.

We will update this if there are any other changes.

Please contact us if you have any questions.

International Shipping (Europe)

SHIPMENT TRACKING IS PROVIDED FOR ALL INTERNATIONAL SERVICES

NOTE: Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate the exact rate.

Duties and Taxes

Europe

On 01/01/2021 the UK left the EU single market. From that day forth any orders placed from locations outside the UK may incur additional duties and taxes to be paid on arrival in the destination country (if applicable). This will depend on whether the shipment is below the “de minimis” value for your country. For example, if you are in the EU, the shipment value threshold above which duties are payable is €150 and €0 for VAT taxes.

If you are ordering from the EU then the VAT tax amount is calculated using your local VAT rate and shown at the checkout. Because the VAT is included in your order total there will not be any additional VAT to pay when the shipment arrives in your country. With regards to duties, if your order is below €150 there will be no duties to pay, if your order is over €150 we will cover the duties for you.

COUNTRYCOSTSERVICE
AUSTRIA (1-3 DAYS)£13.99FEDEX
FRANCE (2 DAYS)£11.99FEDEX
GERMANY (2 DAYS)£11.99FEDEX
ITALY (1-3 DAYS)£13.99FEDEX
SPAIN (1-3 DAYS)£13.99FEDEX
BELGIUM (2-4 DAYS)£11.99FEDEX
CROATIA (7-10 DAYS)£19.99FEDEX
CZECH REP. (3-5 DAYS)£15.99FEDEX
DENMARK (2-4 DAYS)£13.99FEDEX
FINLAND (3-7 DAYS)£13.99FEDEX
GREECE (3-5 DAYS)£13.99FEDEX
HUNGARY (3-5 DAYS)£15.99FEDEX
IRELAND (2-3 DAYS)£11.99FEDEX
LUXEMBOURG (2-3 DAYS)£11.99FEDEX
NETHERLANDS (2-3 DAYS)£11.99FEDEX
POLAND (3-5 DAYS)£15.99FEDEX
PORTUGAL (3-5 DAYS)£13.99FEDEX
SLOVAKIA (3-5 DAYS)£15.99FEDEX
SLOVENIA (3-5 DAYS)£15.99FEDEX
SWEDEN (3-5 DAYS)£13.99FEDEX

International Shipping (Rest of world)

SHIPMENT TRACKING IS PROVIDED FOR ALL INTERNATIONAL SERVICES

NOTE: Shipping cost is more for some large items. Please use the shipping calculator on the shopping cart page to calculate exact rate.

COUNTRYCOSTSERVICE
AUSTRALIA (3-5 DAYS)£24.99 – £49.99 (size dependent)FEDEX
CANADA (2-3 DAYS)£19.99 – 39.99 (size dependent)FEDEX
HONG KONG (2-5 DAYS)£24.99 – £44.99 (size dependent)FEDEX
ICELAND (3-5 DAYS)£24.99 – £44.99 (size dependent)FEDEX
JAPAN (2-5 DAYS)£24.99 – £44.99 (size dependent)FEDEX
JORDAN (5-7 DAYS)£24.99 – £44.99 (size dependent)FEDEX
MEXICO (3-5 DAYS)£24.99 – £49.99 (size dependent)FEDEX
NEW ZEALAND (7-10 DAYS)£24.99 – £49.99 (size dependent)FEDEX
NORWAY (3-5 DAYS)£19.99FEDEX
QATAR (5-7 DAYS)£24.99 – £44.99 (size dependent)FEDEX
SINGAPORE (3-5 DAYS)£24.99 – £44.99 (size dependent)FEDEX
SWITZERLAND (3-5 DAYS)£19.99FEDEX
UEA (5-7 DAYS)£24.99 – £44.99 (size dependent)FEDEX
USA (2 DAYS)£24.99 – 39.99 (size dependent)FEDEX

Duties and Taxes

Rest of the world

If you are ordering from any country outside the UK that is not in the EU, any applicable duties and taxes will need to be paid on entry to your country. Please refer to the table below to see what, if any taxes and duties will apply.

We advise that you check first with their local customs and excise office before ordering, as the recipient in most cases will be liable for these charges. If you have any questions, please contact us.

Below are the de minimis values for import duties in some of our most popular shipping destinations. If your order value is above these values then duties and taxes will need to be paid.

CountryDuty De Minimis ThresholdTax De Minimis Threshold (VAT/GST)
AustraliaAUD 1000AUD 1000
AustriaEUR 150EUR 0
BelgiumEUR 150EUR 0
CanadaCAD 20CAD 20
ChinaCNY 50 (Duty and VAT Payable)CNY 50 (Duty and VAT Payable)
Czech RepublicEUR 150EUR 0
DenmarkDKK 1150DKK 80
EstoniaEUR 150EUR 0
FinlandEUR 150EUR 0
FranceEUR 150EUR 0
GermanyEUR 150EUR 0
GreeceEUR 150EUR 0
Hong Kong00
HungaryEUR 150EUR 0
Iceland00
IndiaINR 1000.00INR 0.00
IndonesiaUSD 30
IrelandEUR 150EUR 0
ItalyEUR 150EUR 0
JapanJPY 10,000JPY 10,000
LatviaEUR 150EUR 0
LithuaniaEUR 150EUR 0
LuxembourgEUR 150EUR 0
MalaysiaRM 5000
MexicoUSD 50USD 50
NetherlandsEUR 150EUR 0
New ZealandNZD 1000NZD 1000
NorwayNOK 350NOK 350
PolandEUR 150EUR 0
PortugalEUR 150EUR 0
Russian FederationEUR 200EUR 200
Saudi ArabiaSAR1000.000
SingaporeSGD 400SGD 400
SloveniaEUR 150EUR 0
South KoreaKRW 150,000KRW 150,000
SpainEUR 150EUR 0
SwedenSEK 1500SEK 1500
SwitzerlandCHF 5CHF 5
TaiwanTWD 2000TWD 2000
ThailandTHB 10000
TurkeyEUR 30EUR 30
United Arab EmiratesAED 1000AED 1000
United KingdomGBP 135GBP 15
United StatesUSD 800USD 800

Parts of the UK with longer shipping times

Due to the geographical location of some areas within the United Kingdom shipping transit times may be slighlty longer than quoted in the following areas, as such we cannot guarantee next day delivery: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey, The Isle of White.

Daily cut off for same day dispatch

Please note that we advise that any orders that are placed before 3pm on week days, are usually dispatched the same day, however, this can be affected during busy periods such as Christmas. Any orders placed on weekends or bank holiday’s will be processed on the next possible working day, i.e. Mondays in the case of a weekend. If you are unsure or need an item by a specific date, please contact us before ordering.

I have placed my order, what happens next?

Once you have placed your order and payment has been successful, you will receive an email with your order confirmation. We will then process your order as quickly as possible and ship it using the service selected at check out. Once shipped, we will update the status of your order to “complete” and you will receive an email (and text if selected) confirmation that your order has shipped.  You can then check further progress of your order by logging into your my account area of our website where you will be able to see all the tracking details for each order placed and see live updates by clicking the “track” button.

Note: If you have not received an order confirmation or shipping confirmation, please check your email spam / junk folder. Email providers like Gmail and Hotmail have quite aggressive spam filters and it is likely that your email will be there.

* Christmas is a busy time of year and we want to make sure you get your order in time for the big day. If you have a coupon code that upgrades you to next-day shipping, it is likely that it will be shipped using the Next Day service. This is a 1-day service, however, this is not “guaranteed” especially when the courier has a lot of volume through their network at busy times of the year. Please contact us before ordering if your order is time-sensitive or order using the appropriate guaranteed service.

** If you are outside the EU then you may be liable to pay tax and duties on receipt of the goods into your country. This depends on the tariff per country so please contact us before ordering if you are not sure.

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