Parts of the UK with longer shipping times

Due to the geographical location of some areas within the United Kingdom shipping transit times may be slighlty longer than quoted in the following areas, as such we cannot guarantee next day delivery: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey

I have placed my order, what happens next?

Once you have placed your order and payment has been successful, you will receive an email with your order confirmation. We will then process your order as quickly as possible and ship it using the service selected at check out. Once shipped, we will update the status of your order to “complete”.  You can then check further progress of your order by logging into your my account area of our website where you will be able to see all the tracking details for each order placed and see live updates by clicking the “track” button.

* Christmas is a busy time of year and we want to make sure you get your order in time for the big day. If you have a coupon code that upgrades you to next day shipping, it is likely that it will be shipped using the a Next Day service. This is a 1 day service, however, this is not “guaranteed” especially when the courier has a lot of volume through their network at busy times of the year. Please contact us before ordering if your order is time sensitive or order using the appropriate guaranteed service.

* We ship UK orders as standard with Hermes (up to) 3 day service, please note however, that while Hermes aim to deliver all parcels within this time frame, they advise to allow “up to 5 working days” for delivery during periods of peak volume.

*  Our guaranteed next day by 12pm service is provided for delivery on business days, this does not include Saturday or Sunday. We advise that if you want to order on Friday for Saturday guaranteed delivery you order before 3pm on Friday and select “Saturday Delivery by 12pm” at the checkout. No courier collects shipments from us on Saturday or Sunday, so any orders placed on a guaranteed next day service on a on either day will be shipped on Monday and delivered Tuesday (excluding bank holidays).

** For international shipping, this involves more complex logistics as your parcel may be handled and delivered by a local network / agent or held at customs if duties are required to be paid. As such, please allow for this on top of our transit times. Please contact us before ordering if you have any questions.

*** If you are out side the EU than you may be liable to pay tax and duties on receipt of the goods into your country. This depends on the tariff per country so please contact us before ordering if you are not sure.