Parts of the UK with longer shipping times

Due to the geographical location of some areas within the United Kingdom shipping transit times may be slighlty longer than quoted in the following areas, as such we cannot guarantee next day delivery: AB13, 14, 21-23, 30-45, 51-56, 99 and all IM – Isle Of Man, BT – Belfast, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles. TR20,21,22,23 – Truro, HS – Isle Of Lewis, ZE – shetland, GY – Guernsey, JE – Jersey

I have placed my order, what happens next?

Once you have placed your order and payment has been successful, you will receive an email with your order confirmation. We will then process your order as quickly as possible and ship it using the service selected at check out. Once shipped, we will update the status of your order to “complete”.  You can then check further progress of your order by logging into your my account area of our website where you will be able to see all the tracking details for each order placed and see live updates by clicking the “track” button.

* Christmas is a busy time of year and we want to make sure you get your order in time for the big day. If you have a coupon code that upgrades you to next day shipping, it is likely that it will be shipped using the “Royal Mail Tracked 24” service. This is a 24 hour transit time service, however, from Royal Mail’s perspective it is not “guaranteed” especially when they have a lot of volume through their network at busy times of the year. Please contact us before ordering if your order is time sensitive.

* We ship UK orders as standard with Royal Mail’s 48 hour service, please note however, that while Royal Mail aim to deliver all parcels within this time frame, they advise to allow “up to 5 working days” for delivery.

*  Royal Mail’s Guaranteed next day by 1pm service is provided for delivery on business days, this does not include Saturday and the do not deliver on Sundays. We advise that if you want to order on Friday for Saturday guaranteed delivery you contact us first. Royal Mail does not collect shipments from us on Sundays, so any orders placed on the guaranteed next day by 1pm service on a Sunday will be shipped on Monday and delivered Tuesday.

** For international shipping, this involves more complex logistics as your parcel may be handled and delivered by a local network / agent or held at customs if duties are required to be paid. As such, please allow for this on top of our transit times. Please contact us before ordering if you have any questions.

*** If you are out side the EU than you may be liable to pay tax and duties on receipt of the goods into your country. This depends on the tariff per country so please contact us before ordering if you are not sure.