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Terms and Conditions

We’re Urban Delux Ltd (company number 09340232), a company registered in England and Wales. Our HQ is at Magenta Studios, Magenta Storage, Meadow Lane, Nottingham, NG2 3HQ

Supereight and supereight.net are trading names of Urban Delux ltd. For the purposes of this document, the company will be referred to as Urban Delux.

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our FAQ and help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Support – we always love to hear from you!

We keep these terms and help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

To shop with us, you need to:

  • be at least 16 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it); or
  • have a Paypal account that is in your name and that you are legally authorised to use.

When you place an order, we carry out a standard pre-authorisation check to make sure there’s enough money on the card. Once this is completed successfully you should receive an acknowledgement e-mail confirming receipt of your order.

FYI order confirmations can take a little time to come through so if you do not receive it immediately, please give it a little time before contacting us. Also, these emails can find their way into spam folders, so please also check there just in case.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order or any details such as your address – if you need to do this, you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence, we take online fraud very seriously so as to protect our customers – get in touch with Customer Care and they’ll be happy to speak to you about it.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United KingdomGermanySwedenNorwayDenmarkFinlandAustria and the Netherlands.
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United KingdomGermanySwedenNorwayDenmark and Finland.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

There’s a lot going on here at Supereight and from time to time our busy staff may price or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

FYU you can see full rates and delivery times on our shipping page.

We work our socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. If this happens, please accept our apologies and udnerstand that these issues can be out of our control. We will keep you updated as much as we can and you should be able to track your parcel’s progress and you can contact us any time if you want to discuss anything or ask us any questions.

Check out our returns and refunds policy here.

Returning an unwanted item?

We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns for free, subject to the rules below.

If you return an item requesting a refund within 60 days of receiving it, we’ll give you a full refund by way of the original payment method.

We aim to refund you within 14 days of receiving the returned item, however, in most cases your return will be processed on the same day we receive it. Please contact us if you have any questions regarding this.

If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – we are very flexible, but any refund will be at our discretion.

After that?

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

Proof of postage

We strongly recommend you get proof of postage (it’s free at the Post Office and return centres). Our returns address is: Supereight Returns, Urban Delux Ltd, Magenta Studios, Magenta Storage, Meadow Lane, Nottingham, NG2 3HQ.

Keep it clean

Some items can’t be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, body products, please do not remove the original wrapping/seal for hygiene reasons.

Original condition

Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn, soiled or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging, including tags (e.g., shoes should be returned with the original shoe box, PLEASE DO NOT TAPE THE BOX LID SHUT, this is considered damage and may mean we are unable to refund you).

Fair use

If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads – way, waaay more than even the most loyal Supereight customer would order – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Support and we’ll be happy to discuss it with you.

This doesn’t affect your statutory rights.

From time to time, we may give you promo codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

More info on promo codes and the rules on how to use them can be found on our discount codes and offers page – but here are some key things to remember:

Each promo code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

If you’re given a unique promo code that is meant just for you (e.g. personal voucher code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a promo code in any way (e.g. selling it or sharing it with others), we can cancel your promo code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a promo code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promo code – we can cancel, modify or suspend the promo code.

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service.

At Supereight, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Supereight customers the best service, so we take them really seriously. We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

You’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).

Troublemakers take note: you agree to indemnify, defend and hold harmless Supereight, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Supereight owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.

You’re also not allowed to use the Supereight logo or any Supereight brand or trade mark (or any marks which are colourably similar) without our express permission.

It’s fine for you to link to supereight.net, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Supereight where none exists.

Our Website must not be framed on any other site without our permission.

Occasionally things can go wrong and you may want to get in touch with us. If that happens, please contact our customer support team, who will work with you to resolve any issues you’re having with our services. These guys are super friendly and genuinely there to help you, so please treat them with respect.

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.

By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #hellosupereight) you agree:

  • we can use your handle and the content (the “Content”) on supereight.net or on any of Supereights social media platforms (including but not limited to Instagram, Facebook and Twitter).
  • we can edit, crop, adapt, enhance or modify the Content (but Supereight will not treat you in a derogatory manner).

You promise that you:

  • have the permission of everyone in the Content;
  • have the right to grant Supereight the above rights; and
  • are at least 16.

If you (or anyone in the content) asks us to remove the content, we will remove the content from the social media accounts that we control.

You understand that other users of these social media platforms can also share and make use of the content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the content to their device, share the content on social media platforms or websites which feature the content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the content.

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