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Ways To Contact us

We are here to help!

Whatever your reason for needing to get in touch we are here to help.

Our friendly customer service staff will be happy to advise or deal with any issues you might have.

FAQs

Below are some of the most common questions we get asked. If these still do not answer your question, please get in touch with us directly using one of the below methods.

Questions about your order

Can I change/update my order?

Generally, once an order is placed we cannot change it, you would need to contact us to cancel the order and place a new one.

If the order has already shipped then it cannot be changed.

If your order has not been shipped and the address contains an error or is not a valid delivery address, contact us ASAP.

Can I cancel my order?

Generally, yes but this is not a guarantee, as your order may have progressed too far within the system to stop it or may have already been dispatched. Please contact us ASAP if you need to cancel an order.

Questions about shipping

When will my order be dispatched?

Orders placed before 3 pm GMT on a weekday are usually shipped the same day.

An order placed on a weekend or public holiday will be shipped on the next business day.

My order has not been delivered.

The first thing to do is to check your tracking, this should tell you where your order is on its journey.

If your order is late or you think there is a problem with your order, we can investigate further.

You can find out more information about courier transit times here: https://www.supereight.net/shipping/

How do I find my tracking details?

When an order is successfully completed you will automatically be sent an order confirmation email with your order details. If you have not received this email, there are a number of possible reasons.

For example, there is a typo in your email address or you may use an email provider with aggressive spam settings (Gmail and Hotmail).

The first thing to do is check your spam folder. If it is not there, we can investigate further so please get in touch.

How long will it take to receive my order?

The transit time for orders can vary based on the courier you had chosen when you placed your order.

Generally, our UK services take 2-5 business days for standard service and 1-2 business days for express services. You can find out more detailed information here:

Shipping

Questions about returns

How do I start a return?

Our returns process is really simple. Just click on this link and follow the instructions.

https://www.supereight.net/returns-and-refunds/

How much do returns cost?

Returns are currently free for all website customers. We use Royal Mail Tracked 48 returns.

Can I exchange an item?

We do not offer direct exchanges. If you wish to change an item for a different size please return the item(s) for a refund and purchase the required size/product.

You can do that here: https://www.supereight.net/returns-and-refunds/

How long will it take to get my refund?

Once we have received your return we aim to process it within 2 business days, although most of returns are processed the day we receive them. 

Please allow up to 7 working days for your bank to process your refund, in most cases this should not take longer than 48 hours.

Connect with us on Facebook Messenger

This is a quick and easy way to send us a message. Hit the link below to open Messenger and send us a message.

Email

Old school but effective. Send us an email by clicking the below button.

Call us

If you prefer the sound of a friendly voice, then give us a call on the below phone number.

0333 0119621

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Or, if all else fails, below are our general contact details

Urban Delux Ltd (T/A Supereight)
Unit 3 St James Business Park
Grantham Road, Radcliffe-On-Trent
Nottingham
NG12 2JP

(NOTE: Our office is not open to the public)

help@supereight.net

+44 (0) 333 0119621

Opening hours

Mon – Fri, 9am – 5.30pm

(Excluding public holidays)

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