We are here to help!
Whatever your reason for needing to get in touch we are here to help.
Our friendly customer service staff will be happy to advise or deal with any issues you might have.
Below are some of the most common questions we get asked. If these still do not answer your question, please get in touch with us directly using one of the below methods.
Questions about your order
Can I change/update my order?
Can I cancel my order?
Questions about shipping
When will my order be dispatched?
My order has not been delivered.
How do I find my tracking details?
How long will it take to receive my order?
Questions about returns
How do I start a return?
How much do returns cost?
Can I exchange an item?
How long will it take to get my refund?
Connect with us on Facebook Messenger
This is a quick and easy way to send us a message. Hit the link below to open Messenger and send us a message.
For order related queries, you can complete the below form
Or, if all else fails, below are our general contact details
Urban Delux Ltd (T/A Supereight)
Unit 3 St James Business Park
Grantham Road, Radcliffe-On-Trent
(NOTE: Our office is not open to the public)
+44 (0) 333 0119621
Mon – Fri, 9am – 5.30pm
(Excluding public holidays)