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Returns & Refunds

Refund Policy

We hope that you are completely satisfied with your purchase from SUPEREIGHT.NET, however, if for any reason you are not you may return you item with 60 days of purchase for a full refund. Please note the following before returning an item.

  1. Items must be in brand new condition and unworn.
  2. Items must be returned in original packaging and with all tags and labels.
  3. Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging.

Faulty Returns

If you think your item is subject to a manufacturing fault, please complete the form on this page giving a full description of the fault, you will then be given details of where to return your item to. Once receiving the return, we will examine the item and contact you with our assessment. Please note that we often contact the manufacturer for their opinion and whether they consider it to be covered by their warranty. If the product is deemed to be faulty we will refund your item in full and your return postage (this excludes any express services such as guaranteed next day or timed delivery, as these are unnecessary and will not speed up the processing of your claim). We recommend Royal Royal 48HR service.

With Regards to faulty claims for Skateboard Decks, please note:

– Any skateboard deck that is snapped, cracked or delaminated is not covered by the manufacturers warranty.

– Most snapped or cracked boards occur when one or both feet are positioned incorrectly when landing a trick, jump, slide, grind or grab. If this happens, we are unfortunately unable to replace your board.

– We cannot replace your board if it has been subject to excessive moisture, for example, having been submerged in water or left out in the rain. Skateboard decks are sensitive to moisture and should not be used in wet conditions.

– If, considering the above, you think your deck suffers a manufacturing fault, please contact us here.

Free Returns

NOTE: FREE RETURNS ARE ONLY AVAILABLE TO UK CUSTOMERS. If you would like to return an item from another country, please see the “International Returns” section below.

If you are returning your products for a refund or exchange from SUPEREIGHT.NET we offer a FREE returns service via Royal Mail.

How to complete a return:

  1. Complete the form on this page completing ALL required fields.
  2. Once the form is complete you will be given a link to the SUPEREIGHT.NET page Royal Mail’s website.
  3. Complete this form with ALL required details.
  4. Click “Make your label”.
  5. Print your label and affix to your parcel.
  6. Take your parcel to the nearest post office.
  7. Sit back and relax!

How Does it work?

If you would like to return your item(s) for an exchange or a refund, please complete the form on this page with the details of your return. You will then be given instructions on how to return your item(s).

Once we have received your items we will act accordingly and either process your refund request or ship our an exchange. For item exchanges, this is subject to availability at the time of receiving the return. If we do not have the requested replacement then we will refund the returned item as quickly as possible and notify you.

Please note:

  1. For refunds these can take up to 7 working days for the funds to clear to your account once processed.
  2. We cannot be held responsible for items lost in the post so we advise sending using a tracked service.
  3. For exchanges if there is a difference in price from item to item, then we will either refund you the difference or contact you to pay the difference as appropriate.

International Returns & Exchanges

If you place an order with a shipping location that is outside the UK, unfortunately we are not able to offer free returns or exchanges. However, if you are not happy with you purchase for any reason, within our standard returns period, you can return the item for a full refund which will be credited to you upon our receipt of the item returned. If you require a different item or size, please place a new order.

Returning items from outside the UK:

  1. Please contact is here: hello@supereight.net with details of your return.
  2. You will then receive and email with details of how to how to return your item.
  3. If you are returning items from outside of the EU, please write on the outside of the package ‘Returned goods, relief applied for.’ This will avoid any unnecessary customs charges.

To start a return, please complete the below form (UK ONLY)

Your Full Name (required)

Your Email (required)

Your Phone Number (required)

Your Order Number (required)

Please select reason for return (required)

Please select action following return (required)

Details of Item(s) being returned (required)

If you require an exchange please provide details